We pack well!
(no damage or problems!)
We ship that day!
We email you with shipping info!

Want your order fast? Our official cut off time is 4:30 pm. How can we ship that late? One carrier picks us up between 8:30 and 9:00pm and we take parcels directly to the local postal distribution center up to 9pm.
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We also accept purchase orders from organizations. Fax signed POs to 888 908-0801.

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Welcome to e Learn Aid™
We pack well!
(no damage or problems!)
We ship that day!
We email you with shipping info!

We have been making our customers happy with fast knowledgeable service since opening in January 2000 and we would love to provide you with the same level of service! (Click here to see why we believe service is important!)

We will give you excellent service -- even better than you might expect. Order from us and you will see!
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Contents:

  1. Our packing policy
  2. Our same day shipping policy
  3. Shipping notification!
  4. We ship to most countries except:
  5. Our free shipping policy
  6. Gift wrapping and gift messages
  7. Shipping methods to United States addresses
  8. Shipping methods for shipments outside the United States
  9. Only California State & Los Angeles County sales taxes are collected.
  10. Canada Free shipping to US board towns
  11. Customs duties and taxes for International shipments
  12. Order Cancellations and Corrections
  13. Tech Support and Tech Tips
  14. Return & Refund Policy
  15. Payment Methods
  16. Privacy Policy
  17. Security Information
  18. What our customers have to say
  19. Free newsletters
  20. Free price list
  21. What we are doing to become more environmentally friendly!
  22. About us
  23. About our dog, Rosie

Our Packing Policy:


Our same day shipping policy

    We will usually ship all orders the same day if entered by 4:30 PM Los Angeles Time Monday to Friday If there are unexpected delays, we will notify you by email.

    How, can we ship so late?

    We take postal orders to the Post Office distribution center and our we get a pick up on our next day California and metro Arizona and Nevada pickups between 8:30 and 9pm



    Do you need your order asap? Our official cut off time is 4:30PM Monday thru Friday.


Shipping notification:

    We or our Ground Carrier will email you a notice with the shipping info right away! This includes how it was shipped (Priority Mail, Ground etc.) and a delivery confirmation number or a tracking number on all domestic shipments. The emails from Ground Carrier also include the expected delivery day.

We ship to most countries except the following:

Afghanistan
Algeria
Angola
Bangladesh
Barbados
Benin
Bolivia
Bulgaria
Burkina Faso
Burma
Burundi
Cambodia
Cameroon
Cape Verde
Central African Republic
Chad
Congo
Cuba
Djibouti
Dominican Republic
Ecuador
Ethiopia
Gabon
Ghana
Guinea
India
Indonesia
Iran
Iraq
Jordan
Kenya
Liberia
Libya
Malaysia
Mali
Mauritania
Morocco
Myanmar
Niger
Nigeria
North Korea
Oman
Pakistan
Romania
Rwanda
Senegal
Seychelles
Sierra Leone
Slovenia
Solomon Islands
Somalia

Sudan
Syria
Tanzania
Togo
Tunisia
Uganda
Yemen
Yugoslavia


If your country is NOT on the above list we ship there! If your country is on the above list it is based on percentage of insurance claims on shipments to the above countries. You can always write and ask us for an exception but the shipping will cost more and you might have to helps us verify the payment method.


Gift wrapping and gift messages:


Shipping methods to United States addresses


Shipping methods for shipments outside the United States:



Gifts:

    If you type in a gift message on the order form and have the gift shipped directly to the person receiving the gift we will mark the shipment as a gift on the customs form. Gift messages are printed on stationary in Script MT Bold and are included with your order. There is no charge for this only for gift wrapping. Many countries do not charge customs duty on gifts up to a certain value. For the EC, gifts that do not exceed 45 EUROs may be duty free (as of March 2003). For Canada the first $20 Canadian are tax free (as of Jan 2004). Check with your local customs authority to be sure. To save more we can ship to a boarder town.


Shipping charge adjustments

    We charge reasonable shipping charges based on the actual cost of the shipping plus a little for handling. Sometimes, we are able to combine two orders from the same customer (yes, this happens) and can reduce your shipping charges.

    Incorrect shipping methods/Adjusting shipping charges: Occasionally, a customer will choose an inappropriate shipping method. For example, "Ground" is not appropriate for International shipments. We reserve the right to correct the shipping method and charge more (or less) for shipping. We will automatically do this if the difference in shipping charges is no more than $2.00 more being charged the customer. If it is more than that, we usually contact the customer to inquire if they would like to continue with the order. Since inquiring with the customer and getting a response can cause a delay of a day or more, we usually make the adjustments automatically if the amount would be less than $2.00. That way, the customer gets their product faster. We don't inquire with the customer if the shipping charges are less.

    Incorrect shipping addresses: We ship your package to the exact address you enter on your order form. If the address is undeliverable and your order is returned to us, we may charge you an additional shipping fee to re-ship the order.



Order Cancellations and Corrections

    If you have made a mistake and need to cancel or correct an order the best method is to call us at (US)818-364-9810 this way we will see you cancellation or correction before we ship your order even if we are in the middle of shipping. This is important because we normally ship orders on the same business day. You can also email us but once we have started to process orders at about noon Los Angeles Time we may not see your cancellation or correction. If you are correcting or canceling your order with an email is best to return the order confirmation email that way all the data including the order number is available and we can easily cancel the order. If you do not have the order number give us the billing and shipping address and what was ordered and the date you ordered.



Return & Refund Policy




Methods of Payment Accepted

      We accept the following credit cards over the internet:
    • American Express
    • Discover
    • JCB
    • Master Card
    • PayPal
    • Visa
    We also accept purchase orders from organizations with good credit ratings, including public schools. We are a know vendor at many public school systems. We also accept checks, money orders and bank drafts made out in United States dollars. To order this way create an order on line, but do not fill in the credit card information. Print out the order screens and mail them in with a check or purchase order to:
    e Learn Aid
    13700 Foothill Blvd #921585
    Sylmar, CA 91392-1585
    United States of America
    You may also fax your purchase order to:(US) 818-364-2877

Security Information:

    This is a Yahoo! store they provide excellent security. The credit card data entry and on-line validation a is done using their servers.

    The credit card numbers never leave the Yahoo servers. WE NEVER SEE THEM UNLESS YOU AUTHORIZE AN ADDITIONAL TRANSACTION.

    The orders are encrypted and downloaded to our computers without credit card numbers. Our computers are double fire wall protected.

    This is Yahoo! store and this is what Yahoo! has to say about security.

    All online transactions at Yahoo! Stores are handled with industry-standard SSL encryption.

    When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

    For added security, we also encrypt the credit card number when it is stored on disk.

    If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,
    "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."
    We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.



What our customers have to say:

    "I know it sounds too good to be true, but in my three purchases so far Elearnaid.com did indeed have the lowest price, the fastest delivery and the best attentive customer service. I have yet to find another web site where they will answer your complicated and precise queries about workings of a piece of software before you even decide to buy it. And yes, they accept international orders and international credit cards - it's amazing how many US online merchants don't want to bother with increasing their income now that the value of dollar makes them so interesting for foreign buyers."

    Vladimir Lojen, The Hague, Netherlands

    "e Learn Aid answered all my questions rapidly and in detail, and offered more information to help me make a choice. They're very customer-service oriented.

    I find your delivery performance certainly equal to the 'faster than a speeding......' of Superman fame. Ordered on Wednesday, and it arrived today (2 days latter) around lunchtime." D.A., Merritt Island Florida, USA

    "I always appreciate your service. Very good that you show instructions on how to install whole contents to hard disk drive. That's why I choose eLearnAid™" A.T., Kashiwa Chiba (near Tokyo), Japan

    "I received the Collins COBUILD CD in excellent condition today. I am extremely impressed with the quality of service! I admire the careful packaging and the record time in which I have got this at this end of the world, and that too at this economical cost. Great work, keep it up!!" M.U., United Arab Emirates

    "I received the shipment today. It's too fast!!! Your service is so great that I am absolutely satisfied with you. I will tell my friends about your site. Thank you very much." T.M. from Japan

    "I wasn't charged extra customs fees, it was a good idea that you combined the first two orders. Appreciate your help and doing business with you." G.P. from Bolivia

    "Bernie was a pleasure to do business with. He answered my questions by e-mail very quickly, even on the weekend. I ordered on Saturday of the Memorial Day weekend and had my book on Tuesday! It is so much nicer doing business with a REAL person than with an impersonal business like Barnes and Noble or one of the other BIG booksellers! Yes, Bernie, you can certainly publish my comments!! They were the truth! Thanks." S. M.

    "eLearnAid™'s service is impeccable. The very day my credit card was charged, the order was shipped. The CD came and everything is working perfectly. Thank you very much for your excellent service and trust. Best wishes." Dr. L. Warner

    "Thanks again for your help. Your service is really way above and beyond the norm for this business - you know how to go the extra mile (and you can quote me on that if you like)." T. C. Team Leader - Documentation

    "By the way your site is very nice and you have the best price on the web. It is cheaper for you to ship that to me than buy it a few blocks from me." Bryan of France

    "Thank you for your timely delivery of Webster's Random House Unabridged Dictionary (hardback/CD combination) to Miami Beach, Florida. My friend was ecstatic!! (eLearnAid sent the dictionary gift wrapped) I do not know if he received it on Wednesday, but it doesn't matter I know he received it by Thursday for sure. Thank you for quickly back ordering it, for wrapping it and shipping it out as fast as could be. Yours is a wonderful service!! I'm glad I discovered it. I will recommend you and will probably use your services again. Thanks again and best wishes to you in your business," Yolanda Garcia

    "Bernie, it is so rare nowadays to find someone who is willing to go the extra mile to accomplish a good job -- thank you for restoring my faith that there are still a few of us who do try harder and actually follow through on an issue/order!" E. V., New York, NY

    "e Learn Aid is one merchant that actually takes the time to help with problems and suggest improvements to the products. e Learn Aid goes above and beyond. When I need reference software, that's where I go." K. W. Bouldertel

    "Thank you for forwarding my order to elearnaid for execution. I found their service to be first-class. The goods arrived promptly. When I had some difficulty with installation they provided the support necessary to get the OED up and running on my machine. And they continued to follow-up. I am very impressed and very grateful. Thank you most sincerely."

    "Item shipped immediately- even included a free-be. First rate!"

    "Item received in good shape, timely delivery. Good communication from seller."

    "Would buy from again! Thanks, Bernie! A+++++"

Click here to read more about what people have to say about the speed and quality of our services and products.


What we are doing to become more environmentally friendly!