UPS Ground: Is a reliable, and economical method of shipping. Click here for a map with delivery times.

Air Mail: (1st Class Air Mail or Priority Mail) This usually takes 2 to 4 calendar days. Air Mail can be faster than ground shipping method to the Midwest and East because we ship from Los Angeles, California. This is also a good method to use toward the end of the week as the deliver time is calendar days and not business days. The Post office also delivers on Saturday for no extra charge. It is a bargain for shipments of a pound or less.

Book rate (media mail): This is an inexpensive postal ground service for books and CDs but it can be slow. It takes from 2 to 21 days depending on the distance from Los Angeles, California ! There is no guaranteed delivery date and the tracking is often only a scan upon delivery. We recommend UPS ground.

Air Mail CDs only For three or less CDs or DVDs this is the most economical method to receive software on CD-ROMs or DVDs. We air mail you the contents of the store display box carefully wrapped in lots of bubble wrap inserted in an envelope. You do not get the box because we throw it away for you.

Above three CDs this method may only be cheaper than our Air Mail rate if the CD comes in a box and we cut down the shipping weight.

Let us know if you want the original box folded in the package. We may have to charge extra shipping for this.

You can only use this shipping method when you are ordering products on CD or DVD. This shipping method is not available for books.

Also it was faster than others. Only 8 days from L.A. to a small city in Brazil. T.Y. Hamilton Petito"

Gifts:

If you type in a gift message on the order form and have the gift shipped directly to the person receiving the gift we will mark the shipment as a gift on the customs form. Gift messages are printed on stationary in Monotype Corsiva and are included with your order. There is no charge for this only for gift wrapping. Many countries do not charge customs duty on gifts up to a certain value. For the EC, gifts that do not exceed 45 EUROs may be duty free (as of March 2003). For Canada the first $20 Canadian are tax free (as of Jan 2004). Check with your local customs authority to be sure.

Shipping charge adjustments

We charge reasonable shipping charges based on the actual cost of the shipping plus a little for handling. Sometimes, we are able to combine two orders from the same customer (yes, this happens) and can reduce your shipping charges.

Incorrect shipping methods/Adjusting shipping charges: Occasionally, a customer will choose an inappropriate shipping method. For example, "UPS Ground" is not appropriate for International shipments. We reserve the right to correct the shipping method and charge more (or less) for shipping. We will automatically do this if the difference in shipping charges is no more than $2.00 more being charged the customer. If it is more than that, we usually contact the customer to inquire if they would like to continue with the order. Since inquiring with the customer and getting a response can cause a delay of a day or more, we usually make the adjustments automatically if the amount would be less than $2.00. That way, the customer gets their product faster. We don't inquire with the customer if the shipping charges are less.

Incorrect shipping addresses: We ship your package to the exact address you enter on your order form. If the address is undeliverable and your order is returned to us, we may charge you an additional shipping fee to re-ship the order. If UPS corrects an incorrect address and delivers it to you anyway, they charge us $5 or $10 to correct the address and we may pass on that fee to you.

Return & Refund Policy

We strive to sell quality products and accurately describe each product. Further, we expect that most of our customers will find our products to be better than expected. However, if a product does not meet your needs, you may return it based on the following conditions:

Books and everything except Software and ebooks: If we receive a your item back in excellent condition We will refund the purchase price for the item. If the item was shipped with our free shipping offer we will deduct from the refund 10% or the actual shipping cost whichever is greater.

Software: If software is still wrapped in the original container (in excellent condition with the wrapping intact), we will refund the amount paid for the software returned only. If the software was shipped with free shipping we will deduct from the refund 10% or the actual shipping cost whichever is greater from the refund amount. Otherwise, the software can only by returned by special arrangement.

eBooks: eBooks are not "returnable" or refundable.

If you want to return a product, Email US first to let us know and why you are returning the product so we can possibly correct any problems.

I find your delivery performance certainly equal to the 'faster than a speeding......' of Superman fame. Ordered on Wednesday, and it arrived today (2 days latter) around lunchtime." D.A., Merritt Island Florida, USA

"I always appreciate your service. Very good that you show instructions on how to install whole contents to hard disk drive. That's why I choose eLearnAid™" A.T., Kashiwa Chiba (near Tokyo), Japan

"I received the Collins COBUILD CD in excellent condition today. I am extremely impressed with the quality of service! I admire the careful packaging and the record time in which I have got this at this end of the world, and that too at this economical cost. Great work, keep it up!!" M.U., United Arab Emirates

"I received the shipment today. It's too fast!!! Your service is so great that I am absolutely satisfied with you. I will tell my friends about your site. Thank you very much." T.M. from Japan

"I wasn't charged extra customs fees, it was a good idea that you combined the first two orders. Appreciate your help and doing business with you." G.P. from Bolivia

"Bernie was a pleasure to do business with. He answered my questions by e-mail very quickly, even on the weekend. I ordered on Saturday of the Memorial Day weekend and had my book on Tuesday! It is so much nicer doing business with a REAL person than with an impersonal business like Barnes and Noble or one of the other BIG booksellers! Yes, Bernie, you can certainly publish my comments!! They were the truth! Thanks." S. M.

"eLearnAid™'s service is impeccable. The very day my credit card was charged, the order was shipped. The CD came and everything is working perfectly. Thank you very much for your excellent service and trust. Best wishes." Dr. L. Warner

"Thanks again for your help. Your service is really way above and beyond the norm for this business - you know how to go the extra mile (and you can quote me on that if you like)." T. C. Team Leader - Documentation

"By the way your site is very nice and you have the best price on the web. It is cheaper for you to ship that to me than buy it a few blocks from me." Bryan of France

"Thank you for your timely delivery of Webster's Random House Unabridged Dictionary (hardback/CD combination) to Miami Beach, Florida. My friend was ecstatic!! (eLearnAid sent the dictionary gift wrapped) I do not know if he received it on Wednesday, but it doesn't matter I know he received it by Thursday for sure. Thank you for quickly back ordering it, for wrapping it and shipping it out as fast as could be. Yours is a wonderful service!! I'm glad I discovered it. I will recommend you and will probably use your services again. Thanks again and best wishes to you in your business," Yolanda Garcia

"Bernie, it is so rare nowadays to find someone who is willing to go the extra mile to accomplish a good job -- thank you for restoring my faith that there are still a few of us who do try harder and actually follow through on an issue/order!" E. V., New York, NY

"e Learn Aid is one merchant that actually takes the time to help with problems and suggest improvements to the products. e Learn Aid goes above and beyond. When I need reference software, that's where I go." K. W. Bouldertel

"Thank you for forwarding my order to elearnaid for execution. I found their service to be first-class. The goods arrived promptly. When I had some difficulty with installation they provided the support necessary to get the OED up and running on my machine. And they continued to follow-up. I am very impressed and very grateful. Thank you most sincerely."

"Item shipped immediately- even included a free-be. First rate!"

"Item received in good shape, timely delivery. Good communication from seller."

"Would buy from again! Thanks, Bernie! A+++++"

Click here to read more about what people have to say about the speed and quality of our services and products.

Wind Power

"Good wind areas, which cover 6% of the contiguous U.S. land area, have the potential to supply more than one and a half times the current electricity consumption of the United States." Sept 1993, National Wind Technology Center http://www.nrel.gov

We recently join the Los Angeles Department of Water and Power (LADWP) Green Power program which according to a LADWP 2007 content report is 75% derived from wind power & 25% derived from small hydro.

Many electric utilities have similar programs to LADWP's Green Power program. LADWP program increases your cost of electricity by 6%. The additional money allows the utility to purchase the electricity you use from a renewable source. This is a vary small price to pay to not have a planet ravaged by the impacts of man made climate changes and air pollution.

We encourage you to also purchase wind power.

If your utility does not have such a program you can still purchase wind energy credits that go toward energy being purchase somewhere in the US and put on the electric grid. One company that sells these is Renewable Choice Energy.

Solar Power

In the near future you maybe able to economically generate enough electricity to power you home, including heating and air conditioning your home by converting your air conditioner to a heat pump (for mild climates). Plus power your electric car. This will help reduce environmental warming by eliminating green house gas emissions and converting some of the solar energy your roof normally converts to heat to electricity.

One promising company is Nanosolar where they have developed technology to print solar cells, these should be 1/10 the cost of current solar cells and have volume production but it is currently going mostly to large projects that feed utilities. Hopefully they will increase production to be able to satisfy roof top projects in the not to distant future. See http://www.nanosolar.com/

Recycling

We recycle most of the paper we dispose of as well as bottles and cans.

Insulation

Our warehouses are extensively insulated and are not air conditioned.

Ventalation

The area below our roof is extensively ventilated to allow the heat generated by the roof to escape. We have ceiling ventilation which which pulls out the hot air at night so our work spaces are nice and cool in the morning. We rarely run the air conditioning before 2pm.

Attic ventilation is inexpensive to install and can easily pay for itself in a few years. We encourage you to consider it.

Our utility expenses are so low that our accountant was sure we were underreporting our utility expenses. We were not!

Transportation

We use a 2001 Toyota Prius, a gasoline/electric car which gets much higher millage and has fewer emissions than an ordinary car and we are helping keep some of the 2000 to 2003 Priuses on the road by selling 12 volt batteries for the 2000 to 2003 Toyota Prius.

We use railroads whenever possible because it is much more fuel efficient and environmentally friendly compared to over the road trucking. Click here for more information.

Lighting

We have started to convert are T12 florescent lamps to T8.

T8 lamps come in the same lengths and have the same connectors. They are smaller and produce light with less energy and less heat. (Saving you on air conditioning costs as well.) When you T12 tubes need to be replaced you can easily replace them with T8 by also replacing the ballast. If you light diffusers have yellowed you might want to replace them also.

Because T8 have a smaller diameter they need less phosphor coating and higher quality coatings that produce better light are affordable.

The purpose of eLearnAid is to provide you with quality dictionaries, references, study tools and other worthwhile books and products.

We are located in Sylmar, California which is part of Los Angeles, California. All of our Air Mail goes through Los Angeles International Airport one of the largest airports in the world. As a result most of our air mail shipments arrive in three to eight days to overseas locations.

In 2006 we became a publisher by publishing a well respected American English School Dictionary the Webster's Young Readers Dictionary which had been out of print for many years. The schools which have received it have been very please with it.

We have been in business for over seven years and try to provide better than expected service. Click here to read what people have to say about the quality of our services and products.

Bernard Littman

"Hello. My name is Bernard. I am the Founder and CEO of eLearnAid. I have long been fascinated with computer-aided study assistance, and making good dictionaries accessible on computers. I find myself looking up words more often when I can do it in just seconds. Customers tell me it speeds their learning to have their favorite dictionaries on their computers. Take a look at our extensive collection of English dictionaries now on CD! I make a point of stocking the best. If you would like any other dictionary or title that we don't have, please let me know!"