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Technical Support & Tips for reference products on CD-RomWe offer our customers some tips and patches for the products we sell on our website. Patches are from the publishers/manufacturers. Keep in mind that we do not write the software so we are unable to correct any programming problems ourselves and the primary contact for support should be the publisher. We will try to assist you where possible but please contact the publisher first because they have most of the technical data about the product.On 8 August 2006, Microsoft published an automatic Windows Update KB917422. If you have updated your computer this update has installed on your computer and conflicts with several software programs, including the Oxford English Dictionary for version 3.1 or earlier (not 3.1.1) and the Macmillan Dictionary CD-ROMs. Computers running Windows 2000 and Windows XP are likely to be affected. Microsoft has now made a hot fix called KB924867 which solves this problem. "The patch is now down loadable at: http://support.microsoft.com/kb/924867/en-us For the Oxford English Dictionary (OED) the software will not install and will not do the 90 day data disk validation process. If you have version 3.1 contact Oxford tech support (see contacts below) about a free upgrade to 3.1.1. If the installation process failed you need to remove the OED software. Install the patch above and then install the OED again. If the 90 day validation fails just install the Microsoft patch above and the 90 day validation process should work just fine. For the MACMILLAN Dictionary just install the patch and it should work. However, MACMILLAN has also made available free online access in case you have a problem for more information go to http://www.macmillandictionary.com/aboutcdfaq.htm Support contacts:
If you have any tips or hints that you would like to share with other users of a product, please email us with the information. Many of the Computer Technical Tips below were originally in our e-newsletter. We send out an e-newsletter about once a month. Each issue includes: a Computer Tech tip, a short article, specials, and other information we feel you would like. Subscribing: If you would like to be added to our newsletter, please click here. |
We usually ship your order the same day if entered by 2PM Los Angeles time Monday to Friday. We have special shipping rates available for International orders. See our full shipping policy. International Air Mail takes about 5 to 15 days to most countries. Service: • We pack well! (no damage or problems!) • We ship that day! •We email you with shipping info! Our store is hosted by  , and we consistently get very good  , and excellent  ratings from our customers. Click here to read the latest reviews collected by , from our customers.
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